Course Catalog

Email Courses

Email writing might seem as an afterthought in today’s fast-paced business climate, but don’t underestimate the positive impact a well-written email can have.

A good email tells your readers what they need to know and demonstrates that you respect their time and attention. It shows them you’re efficient and careful. Effective email says everything you need to say and nothing you don’t. There’s a method for writing effective and useful email. Our email writing courses show you how it’s done.

Can't decide which course is right for you?

Contact us for a free writing evaluation.

Showing all 2 results in Email

Best Practices for Email Writing Courses

Writing clear email that has impact comes from applying best practices we know highly effective email writers use. An effective email writing course takes you through analyzing the subject and audience, deciding what to write, writing clearly, and closing effectively. These four courses teach the best practices. You go through the course at your own pace and receive coaching from your instructor when you submit assignments. You will receive a graduation certificate for the course.

Writing Clear, Effective Email Self-study

This course is for business people who are able to go through training materials on their own. The course materials are very clear, with many examples. The self-study courses stay online for a year for reference. This email writing course teaches you how to write clear, well-organized email that has the impact you want, motivates your readers to respond as you expect, and accomplishes your business objectives. It presents a structured approach to writing email that you can apply to all business email. It is self-study, so you go through it at your own pace. You can read about this email writing class at https://businesswriting.com/courses/writing-clear-effective-email-self-study/.

Writing Effective Workplace Email

The Writing Effective Workplace Email course will teach you the best practices for writing email that is clear, concise, and effective. It contains numerous assignments to write emails using the skills taught in the lessons. Your instructor will read your emails, comment on your use of the skills taught in the lessons, and help you revise the emails until they are highest quality email writing. While helping you learn the best practices, your instructor will identify any writing training you need: language, grammar, punctuation, spelling, sentence structure, word usage, email structure, and other skills you may need. You can read about the course at https://businesswriting.com/courses/writing-effective-workplace-email/.

Basic Writing Skills for Technical Call Center Representatives

This online email-writing class will teach you how to decide what to put into your email to answer the reader’s questions and give the reader a sense you are knowledgeable and concerned about their issues. This online email writing class focuses on the business writing skills you need to write emails the reader can understand easily. Writing clear emails reduces your time in explaining to the reader in your emails the reader doesn’t understand. Clear email writing also gives your readers the sense that you’re organized, knowledgeable, and concerned with the reader’s problems. The course will teach you how to compose your support emails in easy-to-read blocks your reader can understand easily. We train you in writing emails that are simple and clear so you can explain even complicated procedures in ways that eliminate confusion. This email-writing course was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. The entire training program contains two courses: BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer Support Messages. If you register for both courses at the same time, you receive a 10% discount on the tuition for the two.

Writing Customer Support Messages

This online email-writing class will teach you how to determine from the reader’s contact with you what to put into your email response. The course will train you to organize and write customer support messages that solve problems and create good working relationships. You learn how to interpret the individual’s message, decide on the next action, escalate the conflict, request further information, write a solution to the problem, and write an email that solves the customer’s problem while making a good impression. This course was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. The entire training program contains two courses: BWC495 Basic Writing Skills for Technical Call Center Representatives and BWC497 Writing Customer Support Messages. If you register for both courses at the same time, you will receive a 10% discount.  
Top