Basic Writing Skills for Technical Call Center Representatives

Write support emails that are clear and helpful.

As a call center representative, you are often the first and last contact between the customer and your company. Your ability to communicate clearly and efficiently reflects on the business. You have the know-how to write customer-support emails that solve problems, but it can still be a challenge to communicate the solutions clearly, especially under time pressure. This support email writing course teaches you to write emails clearly and correctly, so your customers always understand your explanations and your email writing follows the rules of business grammar.

Course Description

This course teaches you how to compose your support emails in easy-to-read blocks your reader can understand. We train you in writing emails that are simple and clear so you can explain even complicated procedures in ways that eliminate confusion.

This email writing course was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. The entire training program contains two courses: BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer Support Messages. If you register for both courses at the same time, the tuition is reduced.

How It Works

Work Online

When you enroll, we give you access to all the online lessons and training materials. Each lesson builds on the lessons that precede it. We offer clear explanations for every part of our training and plenty of real-world examples of how to apply the skills you are learning.

Set Your Own Pace

You go at your own pace and submit assignments when you are ready. You don’t have to be online with other students or perform activities at specific times.

Instructor Feedback

Your instructor evaluates all your work, coaches you through learning the skills, and gives you personalized feedback on what you are doing well and what still needs polish. You can contact your instructor at any time if you have questions about your training, business writing, or the English language.

Certificate

When you finish the course within four months, you receive a graduation certificate.