Writing Clear Instructions and Procedures

Writing instructions and procedures requires special writing skills

Clear instruction-and-procedure writing can make the difference between a useful product and a frustrating one, or between a safe procedure and a dangerous one. Writing instructions with clarity keeps customers and employees safe, avoids liability, ensures consistency, and increases efficiency. You will learn skills for writing instructions and procedures your readers need to be successful.

Course Highlights

• Learn how to analyze tasks to write instructions that are clear and complete
• Learn to do a task analysis to write procedures with everything readers need
• Learn the task-oriented approach to writing procedures
• Learn to analyze readers so the instructions fit their needs
• Contains clear explanations and many examples
• Receive coaching from your instructor on writing clearly

Course Description

The Writing Clear Instructions and Procedures course teaches the business writing skills required for writing instructions and procedures in all areas of business. We teach you how to identify the tasks you must explain, list the steps the reader must follow, and write the instructions within the steps clearly and in order. You will learn how to write instructions, use words the reader understands, and polish the procedures so they are easy to read.

When You Complete This Course...

• You will know how to write instructions by thinking through every action step by step.
• You will have a better sense of when to incorporate visual aids in your instruction writing and how to communicate numerical information.
• You will write instructions and procedures readers can follow easily and successfully.
• You will know how to write for readers rather than at them, in language that everyone can understand.

How It Works

Work Online

When you enroll, we give you access to all the online lessons and training materials. Each lesson builds on the lessons that precede it. We offer clear explanations for every part of our training and plenty of real-world examples of how to apply the skills you are learning.

Set Your Own Pace

You go at your own pace and submit assignments when you are ready. You don’t have to be online with other students or perform activities at specific times.

Instructor Feedback

Your instructor evaluates all your work, coaches you through learning the skills, and gives you personalized feedback on what you are doing well and what still needs polish. You can contact your instructor at any time if you have questions about your training, business writing, or the English language.

Certificate

When you finish the course within four months, you receive a graduation certificate.

Course Outline