Writing Clear Instructions and Procedures

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Save 10% off each course when you enroll in two or more courses. See suggested combinations below for our most popular combinations.

Save 10% off each course when you enroll in two or more courses. See suggested combinations in the right column for our most popular combinations.

Explain what your readers need to know and do.

Clear instructions and procedures can make the difference between a useful product and a frustrating one, or between a safe procedure and a dangerous one. Writing with clarity is how businesses keep their customers and employees safe, avoid liability, assure consistency, and increase efficiency. Meet your readers wherever they are, at any level of education, experience, or expertise, and explain what they need to know.

Course Highlights

  • Learn how to analyze tasks to write clear, complete instructions
  • Learn to do a task analysis to include everything readers need
  • Learn the task-oriented approach to writing clear step-by-step procedures
  • Learn to analyze readers so the instructions fit their needs
  • Contains clear explanations and many examples
  • Receive coaching from your instructor on writing clearly

Course Description

The Writing Clear Instructions and Procedures course teaches the skills required to write instructions and procedures in all areas of business. We teach you how to identify the tasks you must explain, list the steps the reader must follow, and explain the actions within the steps clearly and in order. You learn to write simple explanations, use words the reader understands, and polish the procedures so they are easy to read.

When You Complete This Course...

  • You will know how to create instructions by thinking through every action step by step.
  • You will have a better sense of when to incorporate visual aids in your instructions and how to communicate numerical information.
  • You will write instructions and procedures readers can follow easily and successfully.
  • You will know how to write for readers rather than at them, in language that everyone can understand.

How It Works

Work Online

When you enroll, we give you access to all the online lessons and training materials. Each lesson builds on the lessons that precede it. We offer clear explanations for every part of our training and plenty of real-world examples of how to apply the skills you are learning.

Set Your Own Pace

You go at your own pace and submit assignments when you are ready. You don’t have to be online with other students or perform activities at specific times.

Instructor Feedback

Your instructor evaluates all your work, coaches you through learning the skills, and gives you personalized feedback on what you are doing well and what still needs polish. You can contact your instructor at any time if you have questions about your training, business writing, or the English language.


When you finish the course within four months, you receive a graduation certificate.

Course Outline

Lesson 1: Evaluate your readers.

Lesson 2: Perform a workflow analysis.

Lesson 3: Perform a task analysis.

Lesson 4: Write notes for the tasks, steps, and actions.

Instructions and procedures writing sample 1

Lesson 5: Anticipate errors and identify remedies.

Lesson 6: Write the introduction and conclusion.

Lesson 7: Write the tasks, steps, actions, possible errors, and remedies.

Instructions and procedures writing sample 2

Lesson 8: Use speed boxes and other aids.

Lesson 9: Use visual aids when possible.

Instructions and procedures writing sample 3

Lesson 10: Use clear, simple sentences.

Lesson 11: Use vocabulary the readers understand.

Instructions and procedures writing sample 4

Lesson 12 : Create a visual blueprint.

Lesson 13: Edit and proofread.

Final instructions and procedures writing sample

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Suggested Combinations

This course and Basic Grammar Skills Tutorial

One-on-one grammar training customized just for you, without wasting time on skills you don’t need.

Add both to cart $576.00 Save $64.00

This course and Business Writing Skills

Our fundamental writing course for clear, effective, professional business documents.

Add both to cart $531.00 Save $59.00

This course and Editing, Polishing, and Proofreading Your Business Writing

Learn efficient and reliable techniques for proofreading to produce error-free, polished documents.

Add both to cart $531.00 Save $59.00

Writing Coaching by Dr. Robert Hogan

Dr. Hogan has been training writers for 40 years in universities, colleges of business, consulting companies, and professional writing companies.

Learn more about Dr. Hogan.

Course Features

Course Materials: Online

Certificate upon Completion: Yes

Instructor Feedback: Yes

Letter of Recommendation: Yes

Lesson Count: 13

Practice Activities: 13

Exams: Activities are the exams

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