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Email Etiquette: Focus on Your Reader

Introduction to This Email Writing Training Email is certainly a useful tool. For private users, it’s a way to keep in touch with friends and relatives. Email at this level is often informal, uses emoticons 🙂 and slang, and in many ways resembles casual, conversational communication. At the corporate level, email allows professionals to solve problems, conduct business, collaborate, and keep in touch in a manner sometimes more convenient than phone calls, faxes, and in-person […]
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Writing Email Subject Lines and Closings

Introduction to This Email Writing Training The subject line often determines how quickly the reader will read and respond to the email. Use the subject line as a valuable tool in your strategy to communicate successfully with the reader. Your goal is to make sure your email is read and the reader responds as you expect. The subject line is the first part of your strategy to write emails that have impact. In this training video, […]
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Plan Your Emails

Introduction to This Email Writing Training You want to write email quickly and easily, and you want to write high-quality, professional email. You can do both. The key to writing clear, professional email quickly and easily is planning. Stay in the planning mindset until you’re ready to write. When you’re planning, you can think about the big picture. You can see what you want and how you’re going to get it. Once you start writing, […]
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Organize Your Email

Introduction to This Email Writing Training Organize your email so the reader understands the message and responds as you expect. Poorly organized e-mail is frustrating to the reader and results in confusion or miscommunication. Well-organized e-mail ensures the reader receives your message in a flow that will increase the reader’s understanding and impress the reader with your ability and organization. Training Organize Your E-mail: Activities Organize your e-mails so you present the information clearly and […]
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Write Clear Sentences and Words

Introduction to This Email Writing Training Write clear sentences and words. Business writing is a way of conveying to the reader what you would say if you were with the reader. It should be simple, straightforward, and easy to understand. This lesson teaches you how to use clear sentences and words. Training Write Clear Sentences and Words: Activities Locate two emails you have written that are a half-page to one-page long. Evaluate the words and […]
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Use Appropriate Tone and Level of Formality

Introduction to This Email Writing Training Tone and level of formality affect the clarity of your writing and your relationship to the reader. People use an impersonal tone and formal vocabulary when corresponding with strangers with whom they will never have a relationship. To be clear and maintain a partnering, collegial relationship, use a cooperative tone and the same level of formality you would use in a business meeting with colleagues you know and regard […]
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The Business Writing Center’s highly trained instructors with backgrounds in higher education teach the latest best practices that we know enable business writers to write documents that are clear and have impact.

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