Introduction to This Email Writing Training
When you write an email describing a business problem you’re experiencing, your goal is to solve your problem as quickly and successfully as possible. You can write an email that results in a solution to your problem without having to go back and forth with details. This lesson explains how you can get a solution to your problem after one email.
Write a Clear Description of a Business Problem: Activities
Locate two emails you have written describing a business problem you were having that you need the reader’s help in solving. Answer these questions about the emails:
- If the reader could feel blamed, do you start with a buffer to reduce the possibility your explanation will be rejected?
- Do you explain the background of the problem?
- Do you state the problem, including all the concrete details?
- Do you avoid generalized statements, meaning statements without detail that require explanation for the reader to know what you mean?
- Do you state the action you want from the reader?
- Do you state your recommendation if you had one?
- Do you state your next action?
How would you change your emails after going through this lesson?