Best Online Business Email Writing Course Options

Online Business Email Writing Courses

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Best Online Business Email Writing Courses

Email writing courses listing by tuition and depth of training

Writing Clear, Effective Email Course‑Self-Study (BWC35)


  • Business email writing course for self-motivated learners who don’t want instructor coaching and training
  • Course in writing email that has impact
  • Dozens of interactive exercises
  • Business email writing course with many examples of effective business emails
  • Online, informative, easy-to-read lessons in writing business email
  • Lessons teaching the skills of writing email from start to final draft
  • Tuition $69
See the syllabus Syllabus: BWC35 Writing Clear, Effective Email Course (self-study) The Writing Clear, Effective Email course will teach you how to write clear, professional emails. The email-writing course materials contain easy-to-understand explanations and a large number of examples so you can learn the skills on your own. This email course is divided into lessons, like a college course. You have access to the email-writing course materials for as long as you want to use them. The Business Writing Center does not track progress through the email-writing self-study course. A version of the Writing Clear, Effective Email Self-study course is available in which the Business Writing Center will record your completion of lessons. The Business Writing Center will notify you or a manager that you have submitted the forms showing that you have completed the email-writing course lessons. That course is BWC356. Because the self-study courses have no instructor contact, you will not receive a graduation certificate. If you want instructor contact and a graduation certificate, you should enroll in BWC350. Volume discounts are available for BWC35. Email-Writing Course Content Lesson 1: Know Business Email Etiquette Lesson 2: Use Short, Clear Sentences and Simple Punctuation Lesson 3: Write Business Emails Concisely Lesson 4: Avoid Clumsy Phrases, Complex Vocabulary, and Stiff Language Lesson 5: Format Your Business Emails for Readability Lesson 6: Proofread Your Business Emails Lesson 7: Write a Clear, Meaningful Subject Line Lesson 8: Write an Informative Beginning to the Business Email Lesson 9: Use Headings, Generalizations, and Paragraphs Lesson 10: Write a Cordial, Informative Conclusion to the Business Email Lesson 11: Write Enough but Not Too Much Lesson 12: Follow Up on your Business Emails Register for this business email writing course

Writing Business Email Video Self-Study Course (BWC37)


  • Business email writing course for self-motivated learners who don’t want instructor coaching and training
  • Complete, clear email writing course in a one-hour training video session taught  by Dr. Robert Hogan
  • Business email writing course based on best practices business writers are using today to write clear, effective business email
  • Dozens of interactive exercises
  • Many examples of effective, professional emails
  • Video password remains effective for later reference
  • Tuition $69
See instructor credentials Coaching, Tutoring, and Training from Dr. Robert Hogan Robert Hogan, PhD, is an accomplished business-writing trainer with over 40 years’ experience training business writers in companies, government agencies, and universities. He has been a professor of business report writing and communications at Illinois State University, the University of Pittsburgh, and Allegheny County Community College. He is a specialist in writing training with articles about writing training in English Education, College Composition and Communication, Research in the Teaching of English, and various conference proceedings. He has written two books training business writers: Explicit Business Writing: Best Practices for the Twenty-first Century, and Business Writing Skills for Forensic Laboratory Managers. Dr. Hogan is the director of the Business Writing Center. Dr. Hogan’s PhD is in training and supervision, with a focus on training in writing. He is the author of most of the training materials in the 45 courses offered by the Business Writing Center. As a result, he selects the training from the courses that will be most beneficial for you. As you learn with Dr. Hogan, you can expect the following:
  • Conscientious attention to your unique goals and needs
  • Personal attention from Dr. Hogan by email or phone anytime you want it
  • Clear, simple explanations of writing skills
  • Training for any language, grammar, punctuation, spelling, sentence structure, and word usage issues
  • Effective training approaches that Dr. Hogan originates for your unique needs based on his 40 years of teaching
  • A willingness to listen to your goals, needs, and desire to learn specific skills
You will be able to contact Dr. Hogan by email or phone at any time to ask questions about your business writing needs.

Courses Dr. Hogan Teaches

BWC130 Individualized Writing for Nonnative Speakers of English  BWC110 Basic Grammar Skills Tutorial  BWC520 Coaching through Writing Actual Documents  BWC510 Individualized Business Writing Training BWC 625 Customized Business Writing Skills Course  BWC225 Explicit Business Writing with Additional Training  BWC140 Writing Coaching for Executive Nonnative Speakers of English  BWC600 Writing Coaching for Managers and Executives  See the syllabus

Syllabus: BWC37 Writing Business Email Video Self-Study course

The Writing Business Email course is a video self-study course taught by Robert Craig Hogan, PhD, director of the Business Writing Center. You go through the email course at your own pace, watching the videos and answering questions. There is no instructor access or graduation certificate for the Writing Business Email course. Content of the Writing Business Email Course Email Etiquette: Know What Is and Is Not Appropriate Use Short, Clear Sentences and Simple Punctuation Write Concisely Avoid Clumsy Phrases, Complex Vocabulary, and Stiff Language Format Your Business Emails for Readability Proofread Your Business Emails Write a Clear, Meaningful Subject Line Write an Informative Beginning to Your Business Emails Use Headings, Generalizations, and Paragraphs Write a Cordial, Informative Conclusion to Your Business Emails Write Enough but Not Too Much Follow Up Register for this business email writing course

Writing Effective Business Email (BWC350)


  • Teaches the best practices for business email writing
  • Taught by a business college PhD professor
  • Many business email writing exercises
  • Activities to practice writing clear business email that has impact
  • Easy-to-understand business email writing lessons
  • A wide variety of business email examples
  • Four email writing examinations
  • Writing Effective Business Email course materials stay online after graduation for later reference
  • Tuition $295
See instructor credentials Coaching, Tutoring, and Training from Dr. Robert Hogan Robert Hogan, PhD, is an accomplished business-writing trainer with over 40 years’ experience training business writers in companies, government agencies, and universities. He has been a professor of business report writing and communications at Illinois State University, the University of Pittsburgh, and Allegheny County Community College. He is a specialist in writing training with articles about writing training in English Education, College Composition and Communication, Research in the Teaching of English, and various conference proceedings. He has written two books training business writers: Explicit Business Writing: Best Practices for the Twenty-first Century, and Business Writing Skills for Forensic Laboratory Managers. Dr. Hogan is the director of the Business Writing Center. Dr. Hogan’s PhD is in training and supervision, with a focus on training in writing. He is the author of most of the training materials in the 45 courses offered by the Business Writing Center. As a result, he selects the training from the courses that will be most beneficial for you. As you learn with Dr. Hogan, you can expect the following:
  • Conscientious attention to your unique goals and needs
  • Personal attention from Dr. Hogan by email or phone anytime you want it
  • Clear, simple explanations of writing skills
  • Training for any language, grammar, punctuation, spelling, sentence structure, and word usage issues
  • Effective training approaches that Dr. Hogan originates for your unique needs based on his 40 years of teaching
  • A willingness to listen to your goals, needs, and desire to learn specific skills
You will be able to contact Dr. Hogan by email or phone at any time to ask questions about your business writing needs.

Courses Dr. Hogan Teaches

BWC130 Individualized Writing for Nonnative Speakers of English  BWC110 Basic Grammar Skills Tutorial  BWC520 Coaching through Writing Actual Documents  BWC510 Individualized Business Writing Training BWC 625 Customized Business Writing Skills Course  BWC225 Explicit Business Writing with Additional Training  BWC140 Writing Coaching for Executive Nonnative Speakers of English  BWC600 Writing Coaching for Managers and Executives  See the syllabus Syllabus: BWC350 Writing Effective Workplace Email The Writing Effective Workplace Email course will teach you how to write clear, well-organized professional email that has the impact you want, motivates your readers to respond as you expect, and accomplishes your business objectives. It presents a highly structured approach to writing business email you can apply to all email. You will read the core email writing lessons teaching you how to write email that produces results. As you read the lessons, you will write and submit business emails. Your instructor will evaluate the emails, commenting on your use of all business email writing skills as well as those taught specifically in the online business email writing course. As with the other Business Writing Center courses, the course has online lessons like the lectures in a college course. The materials contain many examples and easy-to-understand explanations. It is self-pacing, so you decide when to work. You send assignments to your instructor attached to an email. Your instructor will evaluate your writing, comment on how well you have learned the skills, and coach you through learning any skills you haven’t mastered. Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period. Course Content Lesson 1: Know What Is and Is Not Appropriate Lesson 2: Use Short, Clear Sentences and Simple Punctuation Write an E-mail for Examination 1 Lesson 3: Write Concisely Lesson 4: Avoid Clumsy Phrases, Complex Vocabulary, and Stiff Language Lesson 5: Format for Readability Lesson 6: Proofread Your E-mails Write an E-mail for Examination 2 Lesson 7: Write a Clear, Meaningful Subject Line Lesson 8: Write an Informative Beginning Write an E-mail for Examination 3 Lesson 9: Use Headings, Generalizations, and Paragraphs Lesson 10: Write a Cordial, Informative Conclusion Write an E-mail for Examination 4 Lesson 11: Write Enough but Not Too Much Lesson 12: Follow Up Write an E-mail for Examination 5 Register for this online business email writing course

Writing Effective Workplace Email (BWC350) and Basic Grammar Skills Tutorial (BWC110) Taken Together


  • Business email writing course and basic business grammar course discounted when taken together
  • Training in writing business email and individualized training in correct business grammar
  • Grammar course teaches language, grammar, punctuation, spelling, sentence structure, word usage, and proofreading
  • Business email writing course teaches the best practices for writing email and writing correctly
  • Instructor is a business college PhD professor
  • Extensive feedback and coaching
  • Clear, easily understood lessons
  • Many writing exercises to learn the skills
  • Many business email writing examinations with extensive comments and coaching by the instructor
  • Total tuition for the two courses: $595
See instructor credentials Coaching, Tutoring, and Training from Dr. Robert Hogan Robert Hogan, PhD, is an accomplished business-writing trainer with over 40 years’ experience training business writers in companies, government agencies, and universities. He has been a professor of business report writing and communications at Illinois State University, the University of Pittsburgh, and Allegheny County Community College. He is a specialist in writing training with articles about writing training in English Education, College Composition and Communication, Research in the Teaching of English, and various conference proceedings. He has written two books training business writers: Explicit Business Writing: Best Practices for the Twenty-first Century, and Business Writing Skills for Forensic Laboratory Managers. Dr. Hogan is the director of the Business Writing Center. Dr. Hogan’s PhD is in training and supervision, with a focus on training in writing. He is the author of most of the training materials in the 45 courses offered by the Business Writing Center. As a result, he selects the training from the courses that will be most beneficial for you. As you learn with Dr. Hogan, you can expect the following:
  • Conscientious attention to your unique goals and needs
  • Personal attention from Dr. Hogan by email or phone anytime you want it
  • Clear, simple explanations of writing skills
  • Training for any language, grammar, punctuation, spelling, sentence structure, and word usage issues
  • Effective training approaches that Dr. Hogan originates for your unique needs based on his 40 years of teaching
  • A willingness to listen to your goals, needs, and desire to learn specific skills
You will be able to contact Dr. Hogan by email or phone at any time to ask questions about your business writing needs.

Courses Dr. Hogan Teaches

BWC130 Individualized Writing for Nonnative Speakers of English  BWC110 Basic Grammar Skills Tutorial  BWC520 Coaching through Writing Actual Documents  BWC510 Individualized Business Writing Training BWC 625 Customized Business Writing Skills Course  BWC225 Explicit Business Writing with Additional Training  BWC140 Writing Coaching for Executive Nonnative Speakers of English  BWC600 Writing Coaching for Managers and Executives  See the syllabus Syllabus: BWC350 Writing Effective Workplace Email and BWC110 Basic Writing Skills Tutorial Taken Together This combination of BWC350 and BWC110 is ideal because BWC350 teaches the best practices for clear, effective business email writing and BWC110 focuses on the grammar skills you need to learn. Tuition is discounted from the $640 for the courses taken individually to $595. You have four months to complete each course, meaning you have a total of eight months to complete both.

BWC350 Writing Effective Workplace E-mail

The Writing Effective Workplace Email course will teach you the business email writing skills you need to write clear, effective business email that has the impact you want, motivates your readers to respond as you expect, and accomplishes your business objectives. It presents a highly structured approach to business email writing that you can apply to all business email.

You will read the core lessons teaching you how to write professional email that produces results. As you read the lessons, you will write and submit business emails. Your instructor will evaluate the emails, commenting on your business email writing skills.

As with the other Business Writing Center courses, this business email writing course has online lessons like the lectures in a college course. The materials contain many examples and easy-to-understand explanations. The email course is self-pacing, so you decide when to work. You send assignments to your instructor attached to an email. Your instructor will evaluate your business email writing, comment on how well you have learned the writing skills, and coach you through learning any writing skills you haven’t mastered.

BWC110 Basic Grammar Skills Tutorial

The Basic Grammar Skills Tutorial course is for people who have problems in grammar, punctuation, spelling, word usage, or sentence structure. This grammar course will help you learn new patterns to replace the old by using your own sentences as examples. The teaching, practice, and tests are based on your own writing as much as possible. This grammar course is highly individualized. The instructor carefully evaluates writing samples and prescribes study and practice based on your unique needs for grammar training. You work on only the specific skills you need to learn, at your own pace. You have unlimited access to the instructor to ask questions about business grammar.

You will send writing samples to your instructor. Your instructor will read each sample thoroughly, identify business grammar skills you need to learn, list the sentences with problems in each area of business grammar with corrections showing how the sentences should have been written, assign readings from the grammar textbook, answer any questions you have about the business grammar skills, have you practice the skills, and give you an online quiz containing sentences from your original writing sample that you must correct in ten minutes to be sure you have learned the business grammar skills. That comprises a full cycle of analysis of your writing and training in all the business grammar skills we identify that you need. You will go through four full cycles of this work on your business grammar skills.

You may purchase the grammar textbook we use from a bookseller such as Amazon.com. However, the textbook is not required for the course. You will use online training materials to learn the business grammar skills.

Register for the business email writing and business grammar courses together Catalog of 45 Courses

20 Principles for Writing Clear, Effective Email

These 20 guidelines for business email writing are the essence of the training presented in the Business Writing Center course materials.
  1. Email etiquette: Write business emails containing only content you would be willing to send to everyone involved.
    • Don’t write gossip, very personal issues, or sensitive issues email.
    • Business emails are commonly forwarded and circulated, so write as though everyone involved is going to read the email.
    • Write nothing in business email with a hint of disparaging, slandering, or referring negatively to someone’s gender, race, nationality, or other such identity.
  2. Respond to business emails promptly, even if to say “I’ll write more later.”
    • Choose times to review and act on emails. Don’t read and respond to business emails every moment of the day. If something is urgent, the person should call you.
    • Respond when you read the email. Avoid reading an email more than once.
    • Delegate and forward business email if appropriate and tell the reader what you have done.
    • Answer simple emails immediately. Don’t make readers wait to figure out whether you received the email.
    • Decide when you can respond fully to business emails that require time. Tell the reader when you will accomplish the task.
    • Respond to every business email, if only to say you will not continue responding.
  3. Know what you want the reader to know, believe, or do.
    • Be clear about what you want to accomplish in your business email.
    • Write objectives in reader terms: “The reader will . . .”
    • Write using the objectives as a guide. Check your business email when you’re done to be sure you will accomplish your objective.
  4. Give the reader everything he or she needs or has asked for.
    • Identify in the request what the reader wants, under what conditions, by what time.
    • Prepare a plan for your business email based on the words the reader used in his or her request.
    • Arrange your email to provide everything the reader is asking for.
  5. Write a subject line clearly describing the business email contents and importance.
    • Write a subject line for every business email.
    • Change the subject line when the contents of the email change.
    • Convey the sense of urgency if there is one with words such as “URGENT” or “RESPONSE NEEDED.”
    • Use the key terms for each topic in a business email in the subject line.
    • Begin the subject line with the prominent words for the message.
    • Put “you” oriented statements in the subject line.
    • Don’t write a message in the subject line or begin the message and continue it in the body.
  6. Write a cordial beginning or buffer to your business writing when appropriate.
    • Give your business emails a positive, encouraging one by adding thanks and other cordial statements at the beginning.
    • If the email contains negative information, begin with a buffer to set the tone as positively as is warranted.
    • Build the team spirit and your relationship with the reader by acknowledging when you have received something you asked for.
  7. Tell the reader why he or she is receiving this business email now.
    • Let the reader in on as much background as necessary, but not too much.
    • Include only information relevant to your objectives and the subject.
  8. Organize your business emails before you begin to write.
    • Always think through your business emails before writing, while you can still focus on the big picture.
    • Write notes you will follow in the email. Writing a whole business email and then trying to organize it is like trying to repackage an item you want to return that just don’t seem to fit in the box.
    • Organize your business email notes. Decide the order in which you must give the reader information so the reader understands.
    • Put the notes in levels. Level 1 topics are the main ideas. Level 2 topics support the main ideas. Number the notes.
  9. State the critical point or actions in the beginning and the end of your business email.
    • State critical points after you explain the reason the reader is receiving this now.
    • State actions you will perform or the reader must perform in the beginning of the business email.
    • For actions, state what, who, when, where, and how the action must be performed. Avoid vagaries such as ASAP.
    • Restate the critical points and actions at the end in a way that doesn’t sound like you’re patronizing the reader.
  10. Write business email in clearly organized information blocks.
    • Identify the main ideas that support or explain the central idea.
    • Number the main ideas Level 1.
    • Identify the ideas that support the main ideas.
    • Number the supporting ideas Level 2
    • Continue to number the ideas so you have an outline of the email.
    • Make the Level 1 blocks stand out from one another with white space, headings, and transitions.
    • Make the Level 2 blocks stand out in the same way.
    • The reader should see a clear blueprint in professional email by looking at the way the writer has structured it.
  11. Open every block of your business email with  an indication of the contents of the block.
    • Use headings liberally in business writing. Mark Level 1 blocks with headings.
    • For longer business email with pages for Level 1 blocks, mark the Level 2 blocks with headings.
    • Begin each block with the key terms that tell the reader what is in the block.
  12. Be sure you have enough, but not too much in each block.
    • Check the contents with a separate read after you finish a draft.
    • Be sure you have enough information in each block to accomplish your objectives with the reader.
    • Be sure you have no unnecessary information.
    • Refer to your objectives as you write and after you are finished. Are you giving the reader what he or she needs to accomplish your objectives?
  13. Choose a visual format for your business emails to make the blocks of information clear.
    • Use white space, headings, indentations, rules, and other devices to help the reader navigate your email.
    • Don’t write business emails that are large clumps of text, like a novel.
  14. Identify all lists in your business email and break them out with ordinals, numbers, or bullets.
    • Identify lists in your business email. Break out all lists with ordinals, bullets, or numbers.
    • Don’t write lists in the text, with items separated by semicolons or numbers in parentheses. Break them out into bulleted or numbered lists.
    • Write numbered lists for items that must be in a specific order. Use bullets for lists with items that do not have to be in a specific order.
    • Give the list a name, such as “recommendations,” “conclusions,” “times,” and so on.
    • If you cannot give a list a name, it likely should be in a paragraph, not a list.
    • Make list items parallel in structure. If items are sentences, all must be sentences.
    • Use punctuation in lists only if the items are complete sentences.
  15. Write a conclusion to your business email that achieves your goals.
    • Reiterate important points in the conclusion.
    • Reiterate actions in the conclusion. Include what, who, when, where, and how.
    • Be clear about what the reader expects.
  16. Include your contact information at the end of business email.
    • Include contact information to show the reader you genuinely want contact if the reader wants it.
    • Don’t rely on the email address in our header to give the reader contact information. Put it in the closing.
    • Include a phone number if you want immediate results.
  17. Use paragraphs to organize business email.
    • Paragraphs help readers follow your writing. You improve our clarity by improving your paragraphs.
    • Paragraph breaks say, “OK, I’ve finished that thought. Let’s go on to the next thought.” That helps readers.
    • Learn to see changes in thought where you can help the reader follow your thought by making a new paragraph.
    • Look for changes in thought at around seven lines. Don’t break at seven lines, but use that as a cue to see if you have a new thought.
    • Start the paragraph by letting the reader know what your new thought is so he or she can follow your explanation.
    • Don’t be afraid of one-sentence paragraph. They give emphasis and focus.
  18. Write business email using words the reader will understand.
    • Write using the same common, everyday words you would use if you were speaking.
    • Avoid uncommon, complex, and difficult words.
    • Use contractions freely.
  19. Write clear, simple, straightforward sentences in your business email.
    • Write using the same sentences you would speak to the reader, without overly casual statements.
    • Use active voice, in which you state the actor before the action.
    • Try to keep sentences to around 10 to 15 words on average. Have some shorter sentences and some longer.
    • Try to keep one idea in a sentence. Combine two or three ideas if you have a good reason to do so.
    • Avoid interrupting sentences with comments in the middle. Put comments at the beginning or end.
    • If a sentence sounds strained or odd, revise it to make it clear and simple.
  20. Write concise business email.
    • Delete words that don’t add meaning. Do include words that help clarity, though.
    • Delete redundancies.
    • Delete the obvious.
    • Use simple words in place of two or three word phrases.
  21. Proofread your business email.
    • Set your email to proofread emails before you send them, but don’t rely on the spelling and grammar checker.
    • Read every email you write, word by word, before sending the email.
    • If you change the email, proofread it again.
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