Write Email Requests so You Get the Responses You Want

Requests for Action

State clearly 1. What you want 2. Why you want it 3. Who will do it 4. When it must be done 5.  How it must be done 6. All the specification details the reader must know to acr correctly.

Requests for information

1. Open cordially.  2. Explain what you need. Be specific.  3. Explain why you need it.  4. State a time when you need it.  5. Explain the means to get it to you.

Requests for Answers

1. Open cordially.  2. Explain why you need the answers.  3. State each question in a bulleted list. 4. State a time when you need the answers. 5. Explain the means to get them to you.

Requests when questions are listed in an email

To ensure you get answers to all your questions, list the questions in the email with blank lines between them. Ask the reader to write answers in the blanks and send the email back as a reply.

Requests for Attachments

1. Explain why you need the attachment. 2. Specify the name of the attachment in full. 3. Give a date by which you need it. 4. If you are not sure the reader will know what you want, call instead of emailing.

Email Request Etiquette

1. Use "please" and "thank you." 2. Respond with thanks when your request is fulfilled. 3. Don't write "ASAP." State when. 4. State what you need explicitly. 4. Open with a salutation: "Hello."

The Business Writing Center

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