Lesson 6 Activity

Write the information in clearly defined information blocks that the reader can read, understand, and remember, one block at a time.

To understand and remember the technical content of your e-mail, memo, letter, or report, readers must translate the words into concepts and integrate the concepts with knowledge they already have. That requires that they see the thought blocks that make up the concepts as they read. If the readers can’t understand the concepts in your explanation, they will be able to process and remember the content.

For an earlier best practice, you learned to write the key terms for the central ideas, then the Level 1 ideas. Each Level 1 idea becomes a block in your document. The reader must see those blocks easily.

Within the Level 1 blocks are Level 2 blocks. The reader must be able to see them as well.

The activities for this best practice and the next three best practices focus on helping you identify the blocks in your writing. If you can identify the blocks, you will be able to present them clearly.

What You Will Submit to Demonstrate Your Competence

Copy and past the text in the box below into a Microsoft Word document. Submit the Word document to your instructor.

Instructions for the Document

Identify the blocks in the following document. Follow this procedure :

  • Find the key terms for the central idea, the Level 1 ideas, and any more detailed levels of ideas. If you do not find key terms for any of the ideas you identify, type them in bold to show you have inserted them. They will give a name to the block to help you define its beginning and ending.
  • Use Word’s Highlight function to highlight the key terms for the central idea in cyan (light blue/green), the Level 1 ideas in yellow, and Level 2 or more detailed levels in light green.
  • Press the [Enter] key to put in carriage returns creating blank lines between the blocks.

Save this file with your other work for this course. You will use it in the next lessons.


Follow the instructions above to identify and mark the blocks in this text.

In the event of an emergency situation, Jamison Delivery has an established, working disaster-preparedness plan. It keeps us in full communication with all drivers. In the event of an emergency, offices are equipped with the Pacific Bell Centrex System connecting us directly to the phone company so we can maintain communication when public lines are down, gas-powered generators, and a direct emergency phone line that bypasses all normal systems and can operate to keep us in communication with drivers in the event of electrical power outages. The disaster-preparedness plan keeps our fleet fully operable even during a disaster. Our Pittsburgh and Dormont offices have on-site fuel tanks that hold 15,000 gallons of gasoline each. If fuel were not available, we would be able to use our supply to keep all vehicles fully operable. The offices also have staffed maintenance departments equipped with a 30-day supply of all automotive supplies to keep the fleet operating. The plan allows us to complete all of our contractual agreements even in the midst of a disaster. Our computer system is backed up nightly, with the tapes stored off site. In the event of any emergency, we will be able to re-create all of our contractual agreement records, including our routing for the drivers. Each office also has an up-to-date hard copy of the routes to aid additional drivers we may have to put on the road to fulfill our agreements with customers.