Writing Computer User Manuals and System Documentation

Copywriting | Specialized

Learn at your own pace Lifetime course access
$295

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Save 10% off each course when you enroll in two or more courses. See suggested combinations below for our most popular combinations.

Save 10% off each course when you enroll in two or more courses. See suggested combinations in the right column for our most popular combinations.

Good software documentation keeps your users productive.

When you write user manuals or system documentation, you are addressing your business’s most valuable asset: its users. The difference between good documentation and bad is the difference between happy customers and those who are frustrated and disinclined to use your product. It’s challenging to explain technical issues that you know inside out to users who are just getting started. This course will guide you through a task-oriented approach to writing manuals and documentation that will keep your users happy, engaged, and successful in using your software.


Take This Course If ...

  • You want to increase customer satisfaction and retention without changing a line of code.
  • Your users read the documentation, but still have questions about how to use your product.

Course Description

The Writing Computer User Manuals and System Documentation course teaches the skills of writing computer software documentation. It teaches a task-oriented approach to developing user support material by teaching you to write from the end user's point of view. Good support materials lead to customer satisfaction and user success.


When You Complete This Course ...

  • You will understand how to put yourself in your users’ shoes and give them the support documentation they want and need.
  • You will know how to break down user instructions into a clear, detailed, and step-by-step structure everyone can quickly understand.
  • You will learn how to pair your written documentation with visual aids.

How It Works

Work Online

When you enroll, we give you access to all the online lessons and training materials. Each lesson builds on the lessons that precede it. We offer clear explanations for every part of our training and plenty of real-world examples of how to apply the skills you are learning.

Set Your Own Pace

You go at your own pace and submit assignments when you are ready. You don’t have to be online with other students or perform activities at specific times.

Instructor Feedback

Your instructor evaluates all your work, coaches you through learning the skills, and gives you personalized feedback on what you are doing well and what still needs polish. You can contact your instructor at any time if you have questions about your training, business writing, or the English language.

Certificate

When you finish the course within four months, you receive a graduation certificate.

Books

You may purchase the textbooks from a bookseller such as Amazon.com. You will also study online training materials.


Course Outline

Lesson 1: Introduction to Writing User Support Materials

Lesson 2: Understanding Users

Lesson 3: Planning the Project

Lesson 4: Doing the Task Analysis

Lesson 5: Writing Steps and Actions

Lesson 6: Laying Out Pages and Screens

Lesson 7: Using Graphics

Lesson 8: Designing for Task Orientation

Lesson 9: Designing Indexes

Lesson 10: Getting Useful Reviews

Lesson 11: Conducting Usability Testing

Lesson 12: Editing and Proofreading

Lesson 13: Writing Reference Material

Lesson 14: Writing Tutorials


Start Learning Today

$295

Suggested Combinations

This course and Basic Grammar Skills Tutorial

One-on-one grammar training customized just for you, without wasting time on skills you don’t need.

Add both to cart $576.00 Save $64.00

This course and Business Writing Skills

Our fundamental writing course for clear, effective, professional business documents.

Add both to cart $531.00 Save $59.00

This course and Editing, Polishing, and Proofreading Your Business Writing

Learn efficient and reliable techniques for proofreading to produce error-free, polished documents.

Add both to cart $531.00 Save $59.00

Writing Coaching by Dr. Robert Hogan

Dr. Hogan has been training writers for 40 years in universities, colleges of business, consulting companies, and professional writing companies.

Learn more about Dr. Hogan.

Course Features

Course Materials: Online

Certificate upon Completion: Yes

Instructor Feedback: Yes

Letter of Recommendation: Yes

Lesson Count: 14

Practice Activities: 14

Exams: Activities are the exams


Start Learning Today

$295

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