Online Business Email Writing Courses

Online Email Writing Course

Best Online Business Email Writing Courses

Email writing courses listing by tuition and depth of training

Writing Clear, Effective Email Course‑Self-Study (BWC35)


  • Business email writing course for self-motivated learners who don’t want instructor coaching and training
  • Course in writing email that has impact
  • Dozens of interactive exercises
  • Business email writing course with many examples of effective business emails
  • Online, informative, easy-to-read lessons in writing business email
  • Lessons teaching the skills of writing email from start to final draft
  • Tuition $69
See the syllabus

Writing Business Email Video Self-Study Course (BWC37)


  • Business email writing course for self-motivated learners who don’t want instructor coaching and training
  • Complete, clear email writing course in a one-hour training video session taught  by Dr. Robert Hogan
  • Business email writing course based on best practices business writers are using today to write clear, effective business email
  • Dozens of interactive exercises
  • Many examples of effective, professional emails
  • Video password remains effective for later reference
  • Tuition $69
See instructor credentials
See the syllabus

Writing Effective Business Email (BWC350)


  • Teaches the best practices for business email writing
  • Taught by a business college PhD professor
  • Many business email writing exercises
  • Activities to practice writing clear business email that has impact
  • Easy-to-understand business email writing lessons
  • A wide variety of business email examples
  • Four email writing examinations
  • Writing Effective Business Email course materials stay online after graduation for later reference
  • Tuition $295
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See the syllabus

Writing Effective Workplace Email (BWC350) and Basic Grammar Skills Tutorial (BWC110) Taken Together


  • Business email writing course and basic business grammar course discounted when taken together
  • Training in writing business email and individualized training in correct business grammar
  • Grammar course teaches language, grammar, punctuation, spelling, sentence structure, word usage, and proofreading
  • Business email writing course teaches the best practices for writing email and writing correctly
  • Instructor is a business college PhD professor
  • Extensive feedback and coaching
  • Clear, easily understood lessons
  • Many writing exercises to learn the skills
  • Many business email writing examinations with extensive comments and coaching by the instructor
  • Total tuition for the two courses: $595
See instructor credentials
See the syllabus
Catalog of 45 Courses

20 Principles for Writing Clear, Effective Email

These 20 guidelines for business email writing are the essence of the training presented in the Business Writing Center course materials.

  1. Email etiquette: Write business emails containing only content you would be willing to send to everyone involved.
    • Don’t write gossip, very personal issues, or sensitive issues email.
    • Business emails are commonly forwarded and circulated, so write as though everyone involved is going to read the email.
    • Write nothing in business email with a hint of disparaging, slandering, or referring negatively to someone’s gender, race, nationality, or other such identity.
  2. Respond to business emails promptly, even if to say “I’ll write more later.”
    • Choose times to review and act on emails. Don’t read and respond to business emails every moment of the day. If something is urgent, the person should call you.
    • Respond when you read the email. Avoid reading an email more than once.
    • Delegate and forward business email if appropriate and tell the reader what you have done.
    • Answer simple emails immediately. Don’t make readers wait to figure out whether you received the email.
    • Decide when you can respond fully to business emails that require time. Tell the reader when you will accomplish the task.
    • Respond to every business email, if only to say you will not continue responding.
  3. Know what you want the reader to know, believe, or do.
    • Be clear about what you want to accomplish in your business email.
    • Write objectives in reader terms: “The reader will . . .”
    • Write using the objectives as a guide. Check your business email when you’re done to be sure you will accomplish your objective.
  4. Give the reader everything he or she needs or has asked for.
    • Identify in the request what the reader wants, under what conditions, by what time.
    • Prepare a plan for your business email based on the words the reader used in his or her request.
    • Arrange your email to provide everything the reader is asking for.
  5. Write a subject line clearly describing the business email contents and importance.
    • Write a subject line for every business email.
    • Change the subject line when the contents of the email change.
    • Convey the sense of urgency if there is one with words such as “URGENT” or “RESPONSE NEEDED.”
    • Use the key terms for each topic in a business email in the subject line.
    • Begin the subject line with the prominent words for the message.
    • Put “you” oriented statements in the subject line.
    • Don’t write a message in the subject line or begin the message and continue it in the body.
  6. Write a cordial beginning or buffer to your business writing when appropriate.
    • Give your business emails a positive, encouraging one by adding thanks and other cordial statements at the beginning.
    • If the email contains negative information, begin with a buffer to set the tone as positively as is warranted.
    • Build the team spirit and your relationship with the reader by acknowledging when you have received something you asked for.
  7. Tell the reader why he or she is receiving this business email now.
    • Let the reader in on as much background as necessary, but not too much.
    • Include only information relevant to your objectives and the subject.
  8. Organize your business emails before you begin to write.
    • Always think through your business emails before writing, while you can still focus on the big picture.
    • Write notes you will follow in the email. Writing a whole business email and then trying to organize it is like trying to repackage an item you want to return that just don’t seem to fit in the box.
    • Organize your business email notes. Decide the order in which you must give the reader information so the reader understands.
    • Put the notes in levels. Level 1 topics are the main ideas. Level 2 topics support the main ideas. Number the notes.
  9. State the critical point or actions in the beginning and the end of your business email.
    • State critical points after you explain the reason the reader is receiving this now.
    • State actions you will perform or the reader must perform in the beginning of the business email.
    • For actions, state what, who, when, where, and how the action must be performed. Avoid vagaries such as ASAP.
    • Restate the critical points and actions at the end in a way that doesn’t sound like you’re patronizing the reader.
  10. Write business email in clearly organized information blocks.
    • Identify the main ideas that support or explain the central idea.
    • Number the main ideas Level 1.
    • Identify the ideas that support the main ideas.
    • Number the supporting ideas Level 2
    • Continue to number the ideas so you have an outline of the email.
    • Make the Level 1 blocks stand out from one another with white space, headings, and transitions.
    • Make the Level 2 blocks stand out in the same way.
    • The reader should see a clear blueprint in professional email by looking at the way the writer has structured it.
  11. Open every block of your business email with  an indication of the contents of the block.
    • Use headings liberally in business writing. Mark Level 1 blocks with headings.
    • For longer business email with pages for Level 1 blocks, mark the Level 2 blocks with headings.
    • Begin each block with the key terms that tell the reader what is in the block.
  12. Be sure you have enough, but not too much in each block.
    • Check the contents with a separate read after you finish a draft.
    • Be sure you have enough information in each block to accomplish your objectives with the reader.
    • Be sure you have no unnecessary information.
    • Refer to your objectives as you write and after you are finished. Are you giving the reader what he or she needs to accomplish your objectives?
  13. Choose a visual format for your business emails to make the blocks of information clear.
    • Use white space, headings, indentations, rules, and other devices to help the reader navigate your email.
    • Don’t write business emails that are large clumps of text, like a novel.
  14. Identify all lists in your business email and break them out with ordinals, numbers, or bullets.
    • Identify lists in your business email. Break out all lists with ordinals, bullets, or numbers.
    • Don’t write lists in the text, with items separated by semicolons or numbers in parentheses. Break them out into bulleted or numbered lists.
    • Write numbered lists for items that must be in a specific order. Use bullets for lists with items that do not have to be in a specific order.
    • Give the list a name, such as “recommendations,” “conclusions,” “times,” and so on.
    • If you cannot give a list a name, it likely should be in a paragraph, not a list.
    • Make list items parallel in structure. If items are sentences, all must be sentences.
    • Use punctuation in lists only if the items are complete sentences.
  15. Write a conclusion to your business email that achieves your goals.
    • Reiterate important points in the conclusion.
    • Reiterate actions in the conclusion. Include what, who, when, where, and how.
    • Be clear about what the reader expects.
  16. Include your contact information at the end of business email.
    • Include contact information to show the reader you genuinely want contact if the reader wants it.
    • Don’t rely on the email address in our header to give the reader contact information. Put it in the closing.
    • Include a phone number if you want immediate results.
  17. Use paragraphs to organize business email.
    • Paragraphs help readers follow your writing. You improve our clarity by improving your paragraphs.
    • Paragraph breaks say, “OK, I’ve finished that thought. Let’s go on to the next thought.” That helps readers.
    • Learn to see changes in thought where you can help the reader follow your thought by making a new paragraph.
    • Look for changes in thought at around seven lines. Don’t break at seven lines, but use that as a cue to see if you have a new thought.
    • Start the paragraph by letting the reader know what your new thought is so he or she can follow your explanation.
    • Don’t be afraid of one-sentence paragraph. They give emphasis and focus.
  18. Write business email using words the reader will understand.
    • Write using the same common, everyday words you would use if you were speaking.
    • Avoid uncommon, complex, and difficult words.
    • Use contractions freely.
  19. Write clear, simple, straightforward sentences in your business email.
    • Write using the same sentences you would speak to the reader, without overly casual statements.
    • Use active voice, in which you state the actor before the action.
    • Try to keep sentences to around 10 to 15 words on average. Have some shorter sentences and some longer.
    • Try to keep one idea in a sentence. Combine two or three ideas if you have a good reason to do so.
    • Avoid interrupting sentences with comments in the middle. Put comments at the beginning or end.
    • If a sentence sounds strained or odd, revise it to make it clear and simple.
  20. Write concise business email.
    • Delete words that don’t add meaning. Do include words that help clarity, though.
    • Delete redundancies.
    • Delete the obvious.
    • Use simple words in place of two or three word phrases.
  21. Proofread your business email.
    • Set your email to proofread emails before you send them, but don’t rely on the spelling and grammar checker.
    • Read every email you write, word by word, before sending the email.
    • If you change the email, proofread it again.
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Writing Coaching by Dr. Robert Hogan

Business Writing InstructorDr. Robert Hogan teaches the coaching, tutoring, and individualized business writing courses. Dr. Hogan has been training writers for 40 years in universities, colleges of business, consulting companies, and professional writing companies. He has been been a professor at the University of Pittsburgh, Allegheny County College, and Illinois State University College of Business. He was manager of communications in a telephone billing company and owner of a company writing documents on contract for government agencies and corporations.

More about Dr. Hogan and his courses you may take…

Worldwide Business Writing Training

Corporate and Government Training

Corporate discounts are available. Send an email to the Business Writing Center for more information: Email…

Government agencies and companies may purchase courses at the end of the fiscal year and defer registration of individuals in the courses for up to 12 months. Request information…

Dr. Hogan delivers workshops at company sites in general business writing, writing email, business report writing, writing letters, and principles of usage (grammar, punctuation, spelling, sentences, and word usage). More…

Worldwide Business Writing Training

6,600 Clients Worldwide

The Business Writing Center has trained staff from a broad range of organizations:

Companies – 5,768
Nonprofit organizations – 495
Military/government – 234
Colleges/universities – 143

See a sample list of the most recent 1,000 companies and agencies.

Writing Training Awards

Awards and Recognition

The Business Writing Center has been evaluated and has received awards or recognition from a number of organizations and media:

  • U.S. General Services Administration
  • Dun& Bradstreet
  • Department of Defense
  • National Association of Legal Assistants
  • HR-Wire
  • Florida Department of Health
  • Investor’s Business Daily
  • TechRepublic

See the list of awards