Lesson 1. Communicate technical subjects clearly to non–technical readers.
Lesson 2. Provide information that suits the reader’s knowledge of the subject, educational background, technical expertise, need for concrete explanations, and need for depth of knowledge.
Lesson 3. Include everything every intended reader needs to achieve your objectives.
Competency Examination 1
Lesson 4. Give readers the information they need at the specific points where they need it for maximum understanding.
Lesson 5. When readers have differing needs or abilities, write different versions of the document or sections within the document to match the readers’ needs and abilities.
Lesson 6. Write the information in clearly defined information blocks that the reader can read, understand, and remember, one block at a time.
Lesson 7. For each information block, write an explicit opening statement the reader can use to begin putting the block’s details into a framework.
Competency Examination 2
Lesson 8. Present information in a clear visual blueprint so readers can see the organization as they read.
Lesson 9. Use tables to organize the information so readers can place the details into a clear framework.
Lesson 10. Use key terms consistently.
Lesson 11. Fully explain the concept behind every new key term as the reader encounters it.
Lesson 12. Have a clear focus for the entire document and for each block in the document.
Competency Examination 3
Lesson 13. Write clear, focused, organized paragraphs that help readers identify, understand, and remember concepts.
Lesson 14. Write sentences that are complete, simple, clear, and straightforward.
Lesson 15. Use only simple punctuation.
Lesson 16. Use words every intended reader will understand.
Competency Examination 4